Yes, most fit standard US/EU sizes—check size charts on product pages for details.

Yes, select “Custom Request” on eligible products (e.g., Genshin Impact Jean Outfit).

In-stock status is shown on each product page; out-of-stock items are marked “Backorder.”

Most wigs (e.g., Sailor Moon Wig) are heat-resistant up to 180°C/356°F.

Accessories are listed in each product’s “Included Items” section—some sets include them.

Only Cash on Delivery (COD) for all orders—no online prepayment needed.

COD is available in 28 supported countries (see “Shipping” page for the full list).

Couriers carry small change, but exact cash helps speed up delivery.

The order will be rescheduled—contact support within 24 hours to rearrange.

Yes, a digital receipt is sent to your email once payment is collected.

Only name, delivery address, and email (for order updates)—no extra data.

No, we never sell or share personal data with external companies.

All info is stored on encrypted servers, compliant with GDPR and CCPA.

Yes, email pepsismith00@gmail.com to submit a data deletion request.

Only essential cookies (for order tracking)—no marketing cookies.

Yes, but return shipping fees apply—refunds are processed within 5 business days.

Free refund/replacement—email photos of the issue within 48 hours of delivery.

No, custom items (e.g., tailored cosplay gear) are non-refundable unless faulty.

Refunds are sent via bank transfer and take 3–7 business days to clear.

Shipping fees are non-refundable unless the return is due to our error.